FAQ

Can’t find your answer? Write to us at support@solennecosmetics.com — we reply within 24–48 hours.

Where do you ship and how long does delivery take?

We ship worldwide with full tracking on every order. Orders are prepared within 1–3 business days, and delivery usually takes [X–Y] business days, depending on your country.

How can I track my order?

Right after checkout you will receive an order confirmation email. As soon as your parcel ships, we send a second email with your tracking number and a link to follow it in real time. Can’t find the emails? Check your spam folder or contact us at support@solennecosmetics.com.

What if my package is lost or arrives damaged?

Send us your order number and, if possible, a photo of the package to support@solennecosmetics.com, and we will send a replacement or find the best solution for you.

My order shows as delivered, but I haven’t received it

Check your mailbox, reception desk or with your neighbors first. If it still hasn’t turned up 3 business days after being marked as delivered, contact us at support@solennecosmetics.com and we will open an investigation with the carrier.

What is your return policy?

You have 30 days from delivery to request a return of unopened products. Email support@solennecosmetics.com with your order number. See our Return & Refund Policy for details.

How do I choose the right shade?

Pick the tone closest to your natural skin. If you’re between two shades, send us a photo of your face in natural light at support@solennecosmetics.com and we’ll recommend the best match.