Política de frete

Shipping Policy

Effective date: October 20, 2026

1. Processing time

Orders are prepared within 1–3 business days (Monday to Friday, excluding public holidays). During launches, sales or holiday periods, processing may take a little longer. You’ll receive an order confirmation email right after checkout.

2. Delivery times

  • [REGION 1 — e.g. United States]: [X–Y] business days
  • [REGION 2 — e.g. Europe / United Kingdom]: [X–Y] business days
  • Rest of the world: [X–Y] business days

Delivery times are estimates from the moment your order ships and may vary due to carriers, customs or weather.

3. Shipping costs

Shipping costs are calculated and shown at checkout before payment. [Free shipping on orders over X — remove this sentence if not applicable.]

4. Customs & duties

International orders may be subject to import duties or taxes charged by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

5. Tracking your order

Once your order ships, you’ll receive an email with your tracking number and a link to follow your parcel. Tracking can take 24–72 hours to update. You can also use the Track my order page on our website.

6. Address changes

Please double-check your shipping address at checkout. Need a change? Email us within 2 hours of placing your order. Once shipped, we can no longer modify the address. We are not responsible for parcels sent to an incorrect address provided by the customer.

7. Lost or delayed packages

If your tracking hasn’t updated for 10 business days, or your parcel hasn’t arrived within the estimated time, contact us and we’ll open an investigation with the carrier and find a solution.

8. Marked as delivered but not received

Please check around your home, mailbox, reception and with neighbors. If you still can’t find it 3 business days after the delivery scan, contact us with your order number.

9. Damaged or incorrect items

Contact us within 7 days of delivery with your order number and photos. We’ll send a replacement or a refund — see our Return & Refund Policy.

10. Undeliverable packages

If a parcel is returned to us because of an incorrect address or failed delivery attempts, we’ll contact you to reship it (new shipping costs may apply) or refund the products, minus shipping fees.

11. PO boxes & military addresses

[We do / do not] ship to PO boxes and APO/FPO/DPO addresses.

Contact

Email: support@solennecosmetics.com
Hours: Monday to Friday — we reply within 24–48 hours.